Feel free to watch ThioJoe’s video through here.
In my experience, you don’t need to be a tech YouTuber to convince a company to do the right thing; just be relentlessly good at communicating, and if that fails, then my ultimate trap card: consumer protection. A while back, I got a mini-bar from a site called Jumia which was not as described (description + giant label said it had LED lighting inside, but there was actually none whatsoever), and they refused to issue a refund, claiming that I had already `opened and used` it. I had a severe lower back problem at the time, so I decided to let it go, i.e., I had already returned the mini bar, and I refused to accept it again when they refused to issue a refund. 6 months later, I decided to look up the equivalent of the FTC in my country, and I decided to give it a try. 2 days after I sent an email to the local consumer protection agency, I got a call from Jumia customer support apologizing left and right. At first, they tried to convince me to accept a refund in the form of a voucher, but I let them know that I stopped using their site for good, so there was no point, so they decided to use a service here called CashPlus, and I finally got my money back.
Another story which involves a Lian Li Galahad 240 AIO which went kaput after 1 year and 8 months, so contacting the local retailer resorted to some bureaucratic crap that I didn’t want to deal with, so I contacted Lian Li directly, and they decided to hook me up with a replacement especially after I learned from Gamers Nexus that the serial number on my AIO was part of a bad batch. UPS and customs were a nightmare to deal with, so no matter how hard I tried to convince them that the package had no commercial value, and that I had already bought the AIO for over 250 bucks locally, they kept saying that since the invoice didn’t include shipping costs, they couldn’t do it, so out of frustration, I sent them a video of me going on an extreme rant which, according to the supervisor of the guy I was communicating with via email, scared him shitless. Soon after that, UPS assigned my package to a local shipping service here in Morocco called Amana, and the drama was finally over. Haven’t bought anything online ever since despite the small victory here and there.