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Of RMAs, Giveaways, and Charities…

 |  ESTIMATED READING TIME:  1 MINUTE

You can watch Brett’s video here.

TechyBen commented: Your prize winner being cool about it all is also so humbling and wholesome. Like, NewEgg messed up, and you provided better customer service to your viewers, than they do to paying customers!

Sławek B. replied: Honestly? If I were a winner, after being contacted by Brett I would just ask for a random item with an autograph and let go the cpu thing. It wasn’t Brett’s fault and he was in a tough spot himself.

Richard replied to Sławek B.: @Sławek B.  The fact that the “winner” had the gall to even ask for his 9900k leaves a bad taste in my mouth.

My reply to Richard: Well, even if Andrew — the winner — were like, “Nah, don’t worry about it.” Brett would still feel bad about it, and rightfully so, because no one in their right mind would risk their integrity/reputation for a mere giveaway prize not being delivered to the winner regardless of how much it costs. Brett’s logic — in this case — is the same as mine, and it’s the main reason that, as an IT freelancer, I never outsource jobs, and I do everything myself — I don’t trust an individual to deliver, let alone a big company. I don’t trust anybody on the planet to be as conscientious as I am, but if there were ever a situation where I was responsible for somebody else’s screw-up, I would make up for it in a way that would make the customer forget it ever happened, simply because that’s how I roll, and it’s not just about ethics or self-righteousness; it makes sense even pragmatically. Besides, it’s technically easier to have a conscience when you don’t have a super large team of people where it’s nearly impossible to control everybody, so personally, I’d rather make less money by not outsourcing jobs, while doing everything myself, and sleep better at night than let my greed or ambition ruin my reputation despite the fact that everybody loves a good redemption story.

Anyway, It warms my heart to know that Brett “gave away” his own 9900K; it’s bad enough that it feels impossible to win a giveaway prize, so just like Brett had every right to blame NewEgg for not delivering on their promise, Andrew had every right to, “ask for his 9900K.”